Hi Kayla, we’re so sorry your cacao arrived melted. During the summer months, the heat during transit can sometimes soften or melt cacao even when we take precautions with packaging. The good news is that melting does not affect the quality or usability of the cacao once it firms back up. That said, we completely understand that this isn’t how you expected to receive your order. Please reach out to us directly so we can take care of you and make sure you’re happy with your purchase. Thank you for letting us know. 🤎

Thank you so much Ana! It means a lot to hear that you loved both the cacao and your experience with us. We pride ourselves in providing a delicious cacao along with a beautiful cacao experience. We are so grateful that you felt genuinely taken care of. It's the people who support us that make what we do at Cacao Sol incredibly important. Thank you for recommending us!

Flor, thank you so much for your feedback and support! We’re so happy you’re enjoying our cacao and especially that you love how smoothly it dissolves and froths into your drink. We put a lot of care into bringing this cacao from Ecuador to our community here in Miami, so your words mean a lot to us. Thank you for your love always!

Jen,
Thank you so much for your kind words and support!
We're grateful to hear that you enjoyed the quality of the cacao and that your order arrived quickly.
Thank you for being part of the Cacao Sol family. We hope each cup of your caca brings a little more warmth, presence, and enjoyment to your day.
With love and gratitude,
Luis